We offer a 30 day money back guarantee policy on all non-digital purchases. We also allow a 24 hour return window for digital items in case there are compatibility issues. Here’s the full details of our refund and returns policy.
Open a support ticket to start a return.
Once we receive the items back (or deactivate the keys in the case of a digital product) your return will be process and a refund issued as applicable. It will take a few days for your bank to process the return, or you can choose to receive an immediate refund as a special digital gift certificate that can be used in the Raptor Meat Studios Shop at any time.
An Important Note About Returns #
To return your product, open a support ticket for directions and to get the correct physical address to mail the item back to.
You will receive a returns address after you have opened a support ticket, along with some basic instructions on how to pack and return the items. You must send the items back to the address we give you to receive your refund. Failure to do this will forfeit any refunds or return.
Do not mail your item to any other address. Do not send returns back to the manufacturer. Do not send returns back to the mailing address it came from. Failure to do this will forfeit any refunds or return.